【500分】求翻译文章,中译英

500分求6篇文章翻译不要百度翻译那种不通顺的 追加~

第7篇 - 有趣的航班广播
偶尔，航空公司的机组人员会设法令他们的广播富娱乐性。下面的广播就是一些例子。
一位飞行员发出以下的广播词对乘客表示欢迎：「我们很高兴在行内能有一些最好的乘务员。不幸的是他们都不是在这次航班上。」
一位飞行员说：「伙计们，我们已达到了定速巡航的高度了，所以我要关掉“扣上安全带”的讯号灯。你们可随意走动，但直至我们著陆之前，请继续留在舱里。外面有点冷，如果你在机翼上走动，会影响到飞行的模式。」
西南航空的员工说：「在机舱的压力突然消失的情况下，氧气面罩会从天花板掉下。请勿尖叫，抓住面罩，并套到你的脸上。如果你有小孩同行，请先自行套上面罩，再协助小孩套上面罩。如果你有两个年幼的小孩同行，请现在就决定你更爱哪一个。」
另一位乘务员在评论一次不完美的着陆，她是这样说的：「我们请你留在座位上，因为袋鼠机长会带我们弹到另一停机坪。」
还有一位乘务员说：「请在下机前，确保带齐你的所有私人物品。凡是被遗下的物品将摊分给机上的乘务员。请勿遗下你的子女或配偶。最后下飞机的一位须清理机舱。」

～～～～～

第8篇 - 乘搭飞机的利与弊
在结束我的演讲之前，我想总结一下已提及过的。
正如你所见，坐飞机有其先天的优势。飞机的飞行速度快，而且现在飞行比以前更快。现在的超音速客机可以在短短的几小时飞越大西洋。据悉，有新飞机型号在设计中。在未来，它们可在一小时内，把乘客从纽约送到伦敦。
在过去，因为机票昂贵，乘搭飞机出游的人不多。现在，由于市场竞争激烈，票价已下调了很多，所以更多的人乘坐飞机出游。在1990年代，美国见证了航空服务需求的爆炸式增长。数以百万计从未乘搭过飞机的，或之前甚少乘搭飞机的，都成为了常客。他们甚至加入常旅客忠诚计划，累积免费机票及其他福利。
乘搭飞机已越来越方便。引入新服务和更频繁的航班意味着商务乘客可以飞往另一城市处理业务，并在同日往返。几乎在国内的任何两地皆如是。
有些乘客担心飞行的安全问题。通常坠机都不会有幸存者。但是，为了防止悲剧事故和严重经济损失，航空公司对飞机状况作严密检查，以尽量减低事故发生的可能性。有人曾声称，涉及航空交通的事故比其他交通事故更少。
乘搭飞机也确实有其缺点。例如，它不能运送大量货物。此外，机场可能离市中心相当远。但乘搭飞机的优点多于这些少缺点，而飞行仍然是非常有效率的运输方式之一。

～～～～～纯人手翻译，欢迎采纳～～～～～

先贴两篇！

你可以在wiki上找

翻译不一定要一字一句，关键是流畅地表达原文的意思。

我很自信地说，我这篇翻译是最棒的。

When a guest takes away the bathrobe

Around 9:00 one morning, Mr. Chen called the reception counter from Room 1056 to check out and asked for a porter. The Head Receptionist Sun informed the Baggage Office immediately, and started preparing paperwork for the guest.

15 minutes later, Mr. Chen arrived at the counter with his luggage. Sun notified Room Service for checking-out and printed the bill for the guest. Mr. Chen was very satisfied for the efficiency, and just as he was about to pay the bill, the counter phone rang. Sun picked up the call and was informed by Room Service that one bathrobe was missing. From her many years of experience as a counter receptionist, Sun knew that the bathrobe was most likely taken away by the guest. Some guests may have taken princed things away from the room intentionally while some others simply thought that the items were free. It was not Sun's judgement to make, especially when Mr. Chen was a frequent guest. However, the bathrobe was worth 400 yuan - not easy to handle as other smaller items. The guest was becoming impatient, "Please hurry. I need to catch the plane."

Question: How should Sun deal with the situation to protect the interest of the Hotel without embarrassing （这里可以可以用offending或upsetting替代embarrasing，看语气，offending较重、upsetting较轻，但个人认为embarrassing是最贴切的） the customer?

I. Possible solutions and analysis:

1. Tell the guest directly and ask him to return the bathrobe.

This would clearly imply suspicion on the guest to a serious degree, which might provoke the customer to deny. On the other hand, there was no hard evidence that the bathrobe was actually taken by the guest. If it turned out to be the contrary, the consequences could be disastrous. It would cost the Hotel a loyal guest and some potential ones, and worse, bring negative publicity if the guest sued the Hotel for humiliation. In short, this was not a good idea.

2. Tell the guest that a bathrobe worth 400 yuan was missing and ask the guest to pay.

Asking the guest to pay without trying to find out what happend - this was definitely not the right attitude to resolve the problem. The guest might pay without complaining and never come back again, or he could take a very firm stand refusing to pay and the Hotel would eventually suffer loss when the issue went out of control. Not an approriate method either.

3. Politely inform the guest that the bathrobe could not be found and ask for his assitance to recall if he had left it somewhere, so that Room Service could check again.

Guests are usually willing to cooperate if the receptionist asks nicely. This would lead to more information for the Room Service to check again, or help provide a cushion for the guest to return what he had taken, intentionally or unintentionally. This could be a feasible solution.

4. Ask if guest likes the bathrobe and intends to buy one. If so, the Hotel would provide a new bathrobe.

This is a good way to hint the guest and he would most possibly accept the recommendation and pay for what he likes. A good way to solve the problem.

5. Tell the guest that the bathrobe was not a one-time commodity and needed to be recycled.

This is an indirect reminder to the guest. A reasonable guest would return the bathrobe or express intention to buy it. This is a tactiful solution, but may not work out on unreasonable guests.

6. Considering that Mr. Chen is a loyal guest, simple give the bathrobe for free without letting him know.

This appears to be the most "peaceful" solution, but may work out badly. The guest might think the bathrobe was free and take one away every time he stays, which will incurr high cost on the Hotel. Moreover, Mr. Chen would not be able to appreciate the special arrangement and feel no value added. Not a good idea.

7. Ask if the guest likes any item in particular, and tell him that the Hotel could give it to him as a souvenir for loyal customers.

This is a good diversification from the sensitive topic that something is missing, and it may turn out to be a positive surprise for the guest. For a frequent guest like Mr. Chen, this is an excellent solution as it brings a feeling of respect and service beyond expectation.

8. Ask the guest to help check the room again. Room Service attendant should wait outside the room and give the guest an opportunity to put the bathrobe back.

The guest could avoid embarrassment and the Hotel would not suffer any loss.

9. Charge the bathrobe in the bill, but the guest may not accept it. This wouldn't work out under most circumstances.

II. Implications

1. Always put the guest's feeling in the first place when dealing with such situations. If the guest is embarrassed, the Hotel will lose a customer even if the missing item is recovered.

2. Room items can be given as souvenir to frequent guests, loyal customers and VIPs to show goodwill of the Hotel, which is also a type of service that could surprise the guest.

3. Items for sell can be sold to guests at discounted prices if possible. The guests may possibly show the item to family members and friends or give to others as gifts - it serve as a positive advertisement for the Hotel.

自己翻的

the guest took the bathrobe away when he payed the bill

one day about 9:00,Mr. Chen who stayed in room 1056 telephoned the Front Counter to inform he will check out, and he hoped the Front Conter could send a porter to take his luugage. the hendwaiter of the Front Count XiaoSun informed the luggage claim at once,and prepared bill and other checkout procedure.

15 minutes later,Mr.chen came to the Front Counter with his hand luggage.Xiao Sun informed the housekeeping service center to check the room immediately and typed out the bill skillfully for him to go over at the same time.Mr. Chen accepted the bill,he was very satified. when he was preparing to pay the bill Cashier's phone rang .Xiao Sun answered the phone ,it was found a bathrobe which printed a brand of the hotel was missing. Xiao Sun has acted as a cashier for many years,according to her experience ,she know such things most because the guest loves it and take it away .some don't want to pay on purpose,some think they could have it originally. so they should avoid rushing to a conclusion and ask the guest for compensation.what's more ,Mr Chen is a regular caller for the hotel.but the bathrobe is dear ,about 400 yuan,so they can't deal with it like other small thing……,at this time ,the gust was a bit anxious,"hurry up,i have to catch the plane!"

question:what can xiaosun do next not only hurts the guest's hotel but also avoid the hotel's loss?

一、methods may be adopted and analysis:

1.tell the guest the result of checking,ask if he has taken the bathrobe and,and request him to return.it is clear to tell the guest that he is the first one to suspect,and it's nature is serious.he has none steps to go down and often feel so angry that he will not admit.moreover the hotel doesn't have adequate evidence to prove that it's the guest who take the bathrobe .if the guest dosen't take the bathrobe actually,the consequence is disastrous.a better result may be that the hotel loses this guest foever and loses some other potential guests who can become the real guests;what's worse, the guest will sue the hotel for insulting dignity .the public image of the hotel will damage.so,this mothod an never be used.

2.tell the guest the room which he had lived misses a bathrobe ,value 400 yuan ,ask for compensation.
ask for compensation and don't indiscriminate ,this attitude doesn't help to slove problem fundamentally.it often leads that some guests pay the bill quitelly ,and they will choose this hotel no longer ;some can deny compensation in the same attitude,lead the matter to expansion,who will losses is still the hotel.so ,this method is also inappropriate.

3.remind the guest mildly that we can't find the bathrobe when we check the room ,request the guest to recall where he put it.at the same time ,ask the housekeeping department to check the room based on clues provided by the guest.
under attendant's friendly ask ,most guests are willing to cooperate.this will help the housekeeping department to look for ,and also can give the guests who take away the hotel items intentionally or unintentionally a step to go down,and return the items on their own initiative.so,this method can take.

4.ask the guest if he like the bathrobe and is ready to buy one ,if so ,we can exchange a new one for you.
imply the guest and give he good suggestion,the guest must imlicit,and accept your suggestion,buy the thing he loves happily.this is a better method.

5.tell guest that bathrobe is not disposable supplies, the old need to be recycled
remind the guest indirectly.clever guest will never make a fool of himself in public,he will make a suddenly understanding look,takes the item out quickly and return it to the hotel or express the quality of the hotel item is very good,thus have a disire to buy .this approach is also better,but if they come across guests that dull in comparison or seem confused deliberately,
it will not feasible.

6.considering Mr.Chen is a regular caller,and predicting he can bring a great income,we pretend we don't know and present it to Mr.Chen.
it looks calm to do lia this ,but it may open the Pandora's Box.guest will think bathrobe is a disposable supply ,from now on ,he may take it away after everytime he stays hotel,let the matter develop like this ,it will increase the cost of the hotel.to do so Mr.Chen doesn't understand that hotel give special care and mind to him ,he will not mimd ,it will also not can bring benefit to the hotel.so, this approach is not worth promoting.

7.take the initiative to ask the guest if there is something he specially loves in the room,as he is a regular caller ,the hotel can giv it to him in particular .
avoid sensitive issue ---something lost,
reminding the guest in another way not only rescues the guest from embarrassing,but also gives guest a surprise ,and it not only doesn't hurt the guest's dignity, what's more reflect the guest noble.before he checking out ,make him receive better service than he can except ,i believe this guest will become a loyal guest to this hotel.
treating guests like Mr.Chen ,this is a very good way.

8.we also can let guest help attendant look for the bathrobe again in the room .
when guest agrees to go to the room together ,attendant should remain in the room,if the guest take the bathrobe and the guest has the inclination to put it back,he just has a chance to put it back quitely.hotel should express appreciation to the guest for his cooperation.
this method leave a step to guest ,i believe most guests will step down the next level ,and the hotel will also avoid loss.

9.count the value of bathrobe in the bill directly,the possibility that guest accepts this approch is small.in most caes,this method will not work.

二、inspiration to the hotel
1.when dealing with similar situations,self-esteem should be put at the first place all the time.be careful,
don't hurt the guest's eelf-esteem, the game is not worth the candle.perhaps the hotel recovers the items,but lost the guest forever.

2.as to the guest who will stay long,VIP,regular caller that can bring greater economic benefit to the hotel ,the hotel can push the boat along with the current.give the item that the guest loves as a gift,let the guest feel the hotel do better than he excepts.

3.according to the requirement of the guest give some discounts to the items on sale .meet the interest of the guest as far as possible.the guest probably display the items to his family or perhaps presents it to his friends. this advertises for the hotel virtually.why not do it gladly?

When the guest leaves， he took away bathrobe

One day at 9:00, living in the house that Mr. Chen call 1056, and notify the check-out counter to send a bellman up front for him my luggage. Reception foreman immediately after the baggage section, and prepare the bill and other guests check out.

After 15 minutes, Chen took him to the counter carry-on baggage check. Sun immediately inform housekeeping center rounds, and skillfully played the bill to guests. Mr. Chen took the bill, very satisfied. When ShouYinChu, is ready to pay the phone rang. Sun filed, housekeeping center in the telephone with the hotel discovered when rounds of a brand bathrobes disappeared. The sun has been doing for years cashier experience, she knows by such things is mostly guests because like away. Some guests is often don't pay, some is that he would have to cut, therefore not blindly, and the requirements for the guest hotel. Is Mr. Chen But this bathrobe price tag, 400 yuan, and values like dealing with other small things that... Then, as a guest, "hurry, I have to catch a plane!"

Question: how can the sun is neither wound self-respect, and not the guest that hotel losses?

One, may adopt the measure and comments:

1, tells the guest rounds, ask whether the guests took bathrobe and ask him to return it. Doing so is obviously tells the guest is the first suspected object, and serious. He doesn't have any steps, often pique refused to admit. Without sufficient evidence seem rather hotel guest is taken bathrobe. If the guest does not take, it is more catastrophic consequences. Light will never lose the customer hotel, and lose some may be the underlying guest hotel guest, While the guest will be sued hotel, the hotel's humiliating public image will suffer damage. So, this method not available.

2 and he lived tells the guest's room is less a bathrobe, value $400, claim.

Don't fight for compensation this attitude is fundamental to solve the problem. End, some guests are often without pay, he would never choose this hotel, Some guests will use the same attitude resolutely refused to claim, causing loss situation, or hotel. Therefore, this is wrong.

3 and when the guest, indirect remind visits to find bathrobe, treat people help where memories. Also let guests provide clues to the guest again rounds.

In the friendly waiter asked, most of the guests or willing to cooperate. This helps to search, also can let a guest who intentionally or unintentionally hotel articles have taken steps, active returned goods. Therefore, this method can be adopted.

4, enquire if the guest are like hotel's bathrobe, ready to buy one. If that is the case, we will help you to change a new one.

Guests and give better hints of advice, guests must be learned, and accept your proposal, pleased to buy his favourite items. This is a good way.

5, tells the guest bathrobe, old disposables not to recycle.

Indirectly remind guests. Clever people won't let yourself in public, would make a quick double-takes, take back goods or hotel for hotel articles exceptionally good quality, and the desire to buy. This method is good, but also met slow guests or deliberately 'tplayinnocent guest, it is not practical.

6 and consider Mr. Chen is a hotel, and can see him to bring a lot of benefits, hotel, original, pretend to give Mr. Chen bathrobe.

This seems calm, but may be "back". Guests will therefore thought bathrobe is one-time items, every hotel will go away, the cost of room, will increase. Do not know to Mr Hotel and special care of his mind, and disapproval, also won't bring benefit to hotel. Therefore, this method is not advocated.

Guest rooms, active consult with no special items like, because he is a special gift, the hotel could give him.

Avoid sensitive problem -- little things, in another way, not only give a guest tip clearance, more give guest surprise, Not only do not hurt the guest self-esteem, more honorable guests. Make him in better than before in the service to the guests, the hotel will be the customer loyalty. Treat the customers so similar Chen, this is a very good way.

8, also can treat people assist housemaid to return again find bathrobe. When the guest room and to agree, the clerk should stay in the room with a bathrobe and intentionally put back, he just has put back to quietly. In the hotel guest thanks cooperation.

This method to guests leave the steps, believe most visitors will step down, the hotel will avoid the loss.

9 and direct the bathrobe 400 yuan, guests included in the bill for this possibility is small. In most cases, this approach will work.

Second, the enlightenment of hotel:

1 and in dealing with similar events throughout the process, the guest's self-esteem first, don't hurt guest self-esteem. Otherwise, maybe hotel bearing will never recovered items, lost the guests.

2, to bring greater economic benefits for hotels and VIP guests of regular, etc, and, when necessary, the guests like to original items as a gift to him, let a guest feel he expect to do better than hotel, the better.

According to customer's request, to sell goods, give some discount, and try to meet the guest preferences. At the same time, the hotel guests to buy goods, may show his family to give his, perhaps the relatives and friends, but also has to do advertisement, this hotel is good too?

Will it be a.m. about 9:00 some day, live in 1056 room of Mr. Chens phoning to go to the total platform to notify and check out, hope to send a porter to go up to move the luggage for him in the total platform. Chief Taiwan gaffer Xiao Sun notifies the baggage claim immediately, get guests' bill and other check-outs ready.
15 minutes later, Mr. Chen brought his personal luggage to the total cashiers. Xiao Sun notifies in the center of guest room and makes the rounds of the wards immediately, type bills to look over for guests skillfully at the same time. Mr. Chen takes over bills, very satisfied. While planning to pay, the cashier phone rings. Xiao Sun mentions the telephone, in fact in the center of guest room finds whil
Question: How next Xiao Sun does the self-esteem that neither injure guests, does not make hotels incur loss? First, method and evaluation and analysis that may be adopted: 1, Tell guest make the rounds of the wards result, ask whether guests have taken the bath robe away, ask him to return. Do it in this way, tell guest he whether suspect the target obviously very, and properties ar
2, Tell guest that the room where he has lived has lacked a bath robe, worth 400 yuan, require the claim. It is demanded to compensate that without forethought, this kind of attitude is unfavorable to the problem of solving at all. Final result often, some guest say a word, pay, he can choose the hotel again; Some guests will cause the state of affair to expand by refusing the claim definitely equally, the ones that suffered a loss are still hotels. So, this Hinting guests and for better suggestion, guests are sure to appreciate thoroughly, accept your suggestion, buy the articles that he likes cheerfully. This is a kind of better method. 5, Told guests the bath robe is not the disposable articles, the old need was recycled. Remind guests indirectly. Clever guests will certainly not let oneself make a scene under the public, will make form of su Seem to be calm to do it in this way, but perhaps will " have endless trouble ". Guests will think the bath robe was the disposable articles, hotels live in each time later will all take away, will increase the cost of guest room if things go on like this. Mr. Chen does not understand special kind consideration and compliment to him of hotels to do it in this way, disapproving, will not bring benefit to hotel either. So, thi8, Can ask guests to assist the room attendant to look for the bath robe again back to the room too. When guests agree in the room and go, the waiter should stay and take the bath robe and intend to put back in the guest room, he just has an opportunity to put back silently. Hotels express thanks for guests' coop
Second, enlightenment of hotels: 1, During the process of dealing with similar incident, will put guests' self-respect first from start to finish, must not injure guests' self-respect. Otherwise will lose more than gain, perhaps hotels have recover articles, has lost this guest forever. 2, To bringing than long dweller, VIP, frequent visitor of the big economic benefits,etc. for hotels, at the time of the

Some day in the morning about 9:00, will live in 1056 Mr. Chen telephones to the main station notice to return a house, and hoped that the main station sends a luggage clerk to come up for him moves the baggage. Main station gang foreman young Sun informs the baggage room immediately, and prepares visitor's bill and other returns a house the procedure.

15 minutes later, Mr. Chen brought his personal baggage to arrive at the main station to pay up place. Young Sun informs the guest room center ward inspection immediately, simultaneously splits out the bill to glance skilled to the visitor. Mr. Chen received the bill, was satisfied. Is preparing when pays money, receives the silver place telephone to make a sound. Young Sun picks up the telephone, originally guest room center when ward inspection the discovery is printed with this hotel brand bathrobe to disappear. Young Sun has been many year bankers, she depending on the experience knew that such matter is a visitor mostly, because liked taking away. Some visitors are do not want to pay money intentionally, some are thought that he may have originally, therefore cuts cannot draw a conclusion blindly and request the visitor to compensate, much less this Mr. Chen or hotel patron. But this bathrobe is expensive, about value 400 Yuan, cannot process other small thing such likely ......, The visitor a little had become by now impatient, “a bit faster, I must go to rush for the airplane!”

Question: How next step young should Sun do can both not injury the visitor the self-respect, and does not cause the hotel to have the loss?

1) possibly uses procedure and evaluation:

1. tells the visitor to inspect the ward the result, asked whether the visitor did take away the bathrobe, and asks him to return. Does this is very obviously tells the visitor him is the first suspicion object, moreover serious nature. He does not have under any stair, often spitefully will refuse to acknowledge. Much less the hotel did not have the sufficient evidence to state decisively is the visitor has carried off the bathrobe. If the visitor has not carried off truly, that consequence is more inconceivable. The light hotel forever will lose this customer, and loses some to have the possibility to become the hotel resident the potential visitor; The heavy visitor will sue the hotel insult personality, the hotel public image will suffer therefore injury. Therefore, this means in no way available.

2. telling the visitor he has lived the room to be short a bathrobe, valued at 400 Yuan, the request claim.

the without considering the rights and wrongs seek redress, this manner simply does not favor solves the problem. The result often is, some visitors say nothing pay money, he will not choose this hotel again; Some visitors will use the similar manner to refuse to sue for damages firmly, the cause situation will expand, hotel which will lose. Therefore, this law is also improper.

3. persuasive reminder visitor, when ward inspection could not find the bathrobe, where asked the visitor to help the recollection to place. Simultaneously lets the guest room department the clue which provides according to the visitor inspect the ward once more. under the service person friendly inquiry, the majority visitors is willing to coordinate. Like this is helpful to the guest room department search, may also let the human who these intend or have no intention to take away the hotel goods have under the stair, returns the goods on own initiative. Therefore, this means may use.

4.inquired whether the visitor does like the hotel very much the bathrobe, the preparation buys one. If is such, we will help you to trade one newly. suggested that the visitor and will give a better suggestion, the visitor certainly will understand, and will accept your suggestion, will buy the goods which happily he will like. This is one good means.

5, tell the visitor the bathrobe is not the disposable things, old need recycle.

Reminds the visitor indirectly. The intelligent visitor will certainly not be made a boner oneself under the big crowd of people, will make is suddenly enlighted the shape, because will put out the goods to return the hotel or the expression rapidly the hotel goods quality is specially good, thus wants to purchase desire. This means are also good, but bumps into the visitor who the quite slow visitor or feigns ignorance intentionally, is not feasible.

6, considered Mr. Chen is the hotel patron, and may foresee him to bring the very big benefit to the hotel, pushes the boat along, feigns ignorance, gives Mr. Chen the bathrobe present

Does this looks resembles uneventfully, but perhaps meeting “no end of trouble for the future”. The visitor will therefore think that the bathrobe will be the disposable thing, later each time will live in the hotel to be able to carry off, long this will get down, will increase the guest room cost. Like this is Mr. Chen not to understand that the hotel looks after specially to him with the regard, thinks otherwise, also will therefore not bring the benefit to the hotel. Therefore, this means are not worth advocating.

7, seek information the goods which on own initiative in the visitor guest room has likes specially, because he is the patron, the hotel may bestow specially gives him. avoided the sensitive question - - to be short the thing, with another way prompt guest, not only broke through to the visitor, gave the visitor to be pleasantly surprised; Not only does not injury the visitor self-respect, manifests the visitor to be honored. Causes him before to leaving the shop to obtain compared to the anticipation in a better service, believed this visitor certainly will become this hotel loyal customer. Treats similar Mr. Chen such customer, this is very good means.

8, may also treat Renxie to help the guest room service person to return to the room to search the bathrobe once more. When the visitor agrees with and goes to the room together, the service person should pause in the guest room has taken the bathrobe and intends to return, he just has the opportunity to return quietly. The hotel expresses thanks to visitor's cooperation. this method has kept the stair to the visitor, believed that the most visitors will be suitable the stair, the hotel will also avoid losing.

9, include directly the bathrobe 400 Yuan the bill, the visitor accepts the hotel this does method the possibility not to be big. In the most situations, this procedure will be invalid

2) to hotel enlightenment:

1, in the processing similar incident's process, must place from beginning to end visitor's self-respect first, do not injury visitor's self-respect. Otherwise meets the gain does not equal the loss, perhaps the hotel has recovered the goods, actually forever has lost this visitor.

2, to can the long resident which, VIP, the patron brings the greatly economic efficiency for the hotel and so on, when necessary, may push the boat along, likes the goods the visitor giving him as the gift, lets the visitor feel the hotel to do anticipates him to be better.

3, act according to visitor's request, to sells the goods to give some discounts, satisfies the visitor to like the sentiment as far as possible. At the same time, the visitor buys the hotel the goods, perhaps demonstrated that looked for his family member, perhaps bestows for his relatives and friends, also has made the advertisement imperceptibly to the hotel, such good deed why not?

One day at 9:00, living in the house that Mr. Chen call 1056, and notify the check-out counter to send a bellman up front for him my luggage. Reception foreman immediately after the baggage section, and prepare the bill and other guests check out.

After 15 minutes, Chen took him to the counter carry-on baggage check. Sun immediately inform housekeeping center rounds, and skillfully played the bill to guests. Mr. Chen took the bill, very satisfied. When ShouYinChu, is ready to pay the phone rang. Sun filed, housekeeping center in the telephone with the hotel discovered when rounds of a brand bathrobes disappeared. The sun has been doing for years cashier experience, she knows by such things is mostly guests because like away. Some guests is often don't pay, some is that he would have to cut, therefore not blindly, and the requirements for the guest hotel. Is Mr. Chen But this bathrobe price tag, 400 yuan, and values like dealing with other small things that... Then, as a guest, "hurry, I have to catch a plane!"

Question: how can the sun is neither wound self-respect, and not the guest that hotel losses?

One, may adopt the measure and comments:

1, tells the guest rounds, ask whether the guests took bathrobe and ask him to return it. Doing so is obviously tells the guest is the first suspected object, and serious. He doesn't have any steps, often pique refused to admit. Without sufficient evidence seem rather hotel guest is taken bathrobe. If the guest does not take, it is more catastrophic consequences. Light will never lose the customer hotel, and lose some may be the underlying guest hotel guest, While the guest will be sued hotel, the hotel's humiliating public image will suffer damage. So, this method not available.

2 and he lived tells the guest's room is less a bathrobe, value $400, claim.

Don't fight for compensation this attitude is fundamental to solve the problem. End, some guests are often without pay, he would never choose this hotel, Some guests will use the same attitude resolutely refused to claim, causing loss situation, or hotel. Therefore, this is wrong.

3 and when the guest, indirect remind visits to find bathrobe, treat people help where memories. Also let guests provide clues to the guest again rounds.

In the friendly waiter asked, most of the guests or willing to cooperate. This helps to search, also can let a guest who intentionally or unintentionally hotel articles have taken steps, active returned goods. Therefore, this method can be adopted.

4, enquire if the guest are like hotel's bathrobe, ready to buy one. If that is the case, we will help you to change a new one.

Guests and give better hints of advice, guests must be learned, and accept your proposal, pleased to buy his favourite items. This is a good way.

5, tells the guest bathrobe, old disposables not to recycle.

Indirectly remind guests. Clever people won't let yourself in public, would make a quick double-takes, take back goods or hotel for hotel articles exceptionally good quality, and the desire to buy. This method is good, but also met slow guests or deliberately 'tplayinnocent guest, it is not practical.

6 and consider Mr. Chen is a hotel, and can see him to bring a lot of benefits, hotel, original, pretend to give Mr. Chen bathrobe.

This seems calm, but may be "back". Guests will therefore thought bathrobe is one-time items, every hotel will go away, the cost of room, will increase. Do not know to Mr Hotel and special care of his mind, and disapproval, also won't bring benefit to hotel. Therefore, this method is not advocated.

Guest rooms, active consult with no special items like, because he is a special gift, the hotel could give him.

Avoid sensitive problem -- little things, in another way, not only give a guest tip clearance, more give guest surprise, Not only do not hurt the guest self-esteem, more honorable guests. Make him in better than before in the service to the guests, the hotel will be the customer loyalty. Treat the customers so similar Chen, this is a very good way.

8, also can treat people assist housemaid to return again find bathrobe. When the guest room and to agree, the clerk should stay in the room with a bathrobe and intentionally put back, he just has put back to quietly. In the hotel guest thanks cooperation.

This method to guests leave the steps, believe most visitors will step down, the hotel will avoid the loss.

9 and direct the bathrobe 400 yuan, guests included in the bill for this possibility is small. In most cases, this approach will work.

Second, the enlightenment of hotel:

1 and in dealing with similar events throughout the process, the guest's self-esteem first, don't hurt guest self-esteem. Otherwise, maybe hotel bearing will never recovered items, lost the guests.

2, to bring greater economic benefits for hotels and VIP guests of regular, etc, and, when necessary, the guests like to original items as a gift to him, let a guest feel he expect to do better than hotel, the better.

According to customer's request, to sell goods, give some discount, and try to meet the guest preferences. At the same time, the hotel guests to buy goods, may show his family to give his, perhaps the relatives and friends, but also has to do advertisement, this hotel is good too?

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