求帮我翻译些比较简单的酒店前台接待外宾用语
一、酒店房态
VC ( Vacant Clean） 空的干净房/可卖房；VD （Vacant Dirty） 空的脏房
OC （Occupied Clean） 住客干净房
；OD （Occupied Dirty） 住客脏房
PMU （Please Make Up） 即扫
；DND （Do Not Disturb） 请勿打扰
OS (Out Of Service） 维修房；ECO (Expectative Check Out） 预退房
S/O ( Sleep Out）外睡房；LSG (Long Staying Guest）长住客
VIP (Very Important Person）重要客人；N/B (No Baggage）无行李
D/U（ Day Use）小时房；H/U （House Use）自用房
二、房间类型
SK（ Standard King） 标准单人间；ST （Standard Twin） 标准双人间
DS （Deluxe Suite） 豪华套房；BS （Business Suite ）商务套房
CR （Connecting Room） 公寓套房
；EK （Executive King） 行政单人间
ET （Executive Twin） 行政双人间；ES（ Executive Suite） 行政套房
三、接待用语
入住 CHECK IN；退房 CHECK OUT
预订 RESERVATION；预期抵店 ARRIVAL
预期离店 DEPARTURE；确认 CONFIRMATION
取消 CANCELLATION；订金 DEPOSIT
；价钱 PRICE
四、客户类型
宾客 GUEST；散客 WALK IN
团队 GROUP；商务客 COMMERCIAL GUEST
长住客 LONG STAY GUEST；贵宾 VERY IMPORTANT PERSON
旅行社 TRAVEL AGENT；自用房 HOUSE USE
公 司 COMPANY；付帐(动) PAY
付帐(名) PAYMENT；信用卡 CREDIT CARD
；现 金 CASH
Standard single room,Standard double room,delux single room,delux double room,delux bussiness suite.
welcome to our hotel
did you have reservation
can I have your passport and credit card
which would you prefer,non-smoking room or smoking room
how many days you want to stay with us
your room rate include breakfast,our restaurant is at XX floor,breakfast time is from XX to XX
hope you have a nice stay with us
我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company.
MARIA: Oh, yes, that's right. I'll come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
前台接待访客常用会话（2）
一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
ROSE: Mr Shelli will be free about half past twelve. Can you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR LI: Oh that's fine. I'll wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
MR LI: At the Plaza.
ROSE: The Plaza?
MR LI: Yes, I usually stay there.
前台接待访客常用会话（3）
公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访 Mr Ballito 了。且看Rose如何处理。
MR LEFERE: Good morning.
ROSE: Good morning. Can I help you?
MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.
ROSE: May I have your name please?
MR LEFERE: Paul Lefere… from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
(DIALS)
OPAL: Mr Ballito's office.
ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
MR LEFERE: Room 9 on the first floor.
ROSE: That's right. The stairs are on the left.
MR LEFERE: Thank you.
前台服务员: Welcome to XXX hotel. How may I help you?
客人: I'd like a room, please.
前台服务员: OK. One night comes to $xxx plus tax. How many nights will you be staying?
前台服务员: May I have your name please?
客人: My name is xxxx
前台服务员: Would you prefer a single or double room?
前台服务员: How would you like to pay for the room?
前台服务员: We take cash, Visa, Mastercard, and American Express.
前台服务员: Your room number is xxx and here is the key. Is there anything else you would like to know?
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