英语投诉信回复范文
Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.
尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。
There are usually long lines waiting for assistanceand for use of the puter card catalogue.
说等待帮助和使用电子卡片目录总是要排长队。
To avoid crowded conditions, we propose that youuse the library during off-peak hours.
为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。
You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.
在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。
The rest are our busiest times.
而其他时间段就是我们最繁忙的时候了。
We always appreciate hearing your ments on the library.
我们一如既往地愿意听取您对图书馆的意见。
Please let us know how you think this is working out.
请来信告知这条建议是否奏效。
Yours faithfully, Li Ming
您真诚的，李明
英文投诉信范文1
[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of plaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using "Li Ming" instead.
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating partment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration. Yours faithfully，
Li Ming
[文章点评]
这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。
英文投诉信范文2
Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of plaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板
Dear ______,
①I am ______自我介绍. ②I feel bad to trouble you but I am afraid that I have to make a plaint about.
③The reason for my dissatisfaction is ______总体介绍. ④In the first place, ______抱怨的第一个方面. ⑤In addition, ______抱怨的第二个方面. ⑥Under these circumstances, I find it ______感觉to______抱怨的方面给你带来的后果.
⑦I appreciate it very much if you could ______提出建议和请求, preferably
______进一步的要求, and I would like to have this matter settled by ______设定解决事情最后期限. ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
范文
Dear Sir
I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.
However, when I called your plaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.
An early response will be appreciated.
Sincerely yours,
DELL
译文
先生：
我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。
但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。
我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。
请早日回复。
真挚的：DELL
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