商务电话—英语用语

急求商务英语打电话对话的范文~

OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?
办公室文员: 早上好。这里是奥德赛企划公司。我能为您提供什么帮助吗？
NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?
尼克: 你好，我是国际通讯公司的尼克·戴尔文。可以帮我转接海伦·特纳吗？
OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等。
OFFICE ASSISTANT: I have Nick Delwin on the line for you. 办公室文员: 有个叫尼克·戴尔文的人打来电话要找你。
HELEN: Thank you... Hi, Nick. Nice to hear from you. How’s the English weather?
海伦: 谢谢……你好，尼克。很高兴接到你的电话。英国那边的天气怎么样？
NICK: It’s pretty good for the time of year. What’s it like in New York? 尼克: 就今年这个时候来讲，还是相当不错的。纽约那边的天气呢？
HELEN: Not good, I’m afraid. 海伦: 恐怕不怎么样。
NICK: That’s a pity because I’m planning to come across next week.尼克:那真糟糕，因为我正打算下礼拜过去一趟。
HELEN: Really? Well, you’ll ②come by to see us while you’re here, I hope?
海伦: 真的吗？嗯，我希望你来的时候能顺便过来看看我们，可以吗？
NICK: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Tuesday of next week. I was hoping we could arrange to ③meet up either before or after.
尼克: 这正是我打电话想要告诉你的事情。下礼拜二，我要在波士顿会见一个客户。我希望，在那之前或之后我们能找个时间见一下。
HELEN: Great. That would give us a chance to show you the convention centre, and we could also ④drop in at Caesar’s Restaurant where Gregg has arranged your reception.
海伦: 太好了。那样我们就有机会带领你参观一下会议中心了，而且我们还可以顺便去凯萨饭店，葛雷格已经在那里为你安排好了接待活动。
NICK: That’s what I was thinking. 尼克: 我也是这么想的。
HELEN: So you said you have to be in Boston on Tuesday? That’s the 8th? 海伦: 嗯，你说你要在礼拜二的时候到波士顿？那是8号吧？
NICK: That’s right. Now, I could ⑤stop over in New York either on the way in - that would be the Monday...Would that be possible? 尼克: 没错。那样的话，我也可以在去之前先去纽约一趟——可能是礼拜一的时候——那没问题吧？
HELEN: Ah, I’m afraid I won’t be in the office on Monday, and I think Gregg has meetings all day.
海伦: 啊，恐怕礼拜一的时候我不在办公室，而且我想葛雷格全天都在开会。

NICK: Uh-huh, well, the other possibility would be to arrange it after Boston on my way home.
尼克: 嗯嗯，好吧，那另一个可能就是在我从波士顿回来的时候再安排见一下了。
HELEN: When do you plan on leaving Boston? 海伦: 你打算什么时候离开波士顿？
NICK: Could be either Tuesday afternoon or Wednesday morning, but I would like to catch a flight back to London on Wednesday evening.可能是礼拜二下午，也可能是礼拜三上午，但我想赶在礼拜三晚上搭乘航班返回伦敦。
　 HELEN: OK. Well, it would be best for us if you could fly in on the Wednesday morning. Either Gregg or I will pick you up at the airport, and then we could show you the convention centre and also Caesar’s. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized. 好。嗯，如果你能在礼拜三上午飞过来的话，那对我们来说最好不过了。葛雷格或者我可以去机场接你，之后，我们可以带你去参观会议中心和凯萨饭店。如果有时间的话，你可以再去一下我们的办公室，我们可以迅速处理一些还没有解决的细节问题。
　 NICK: That sounds good. Just as long as I can get back to the airport for my evening flight.
　尼克: 听起来不错。只要我能赶回机场搭上我的夜班飞机就行。
　 HELEN: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight times? Then we’ll get back to you with an itinerary for the day - that’s Wednesday the 9th, right?
　 海伦: 没问题。嗯，一旦你确定了你的航班日期，发个传真告诉我具体情况如何？那样我们就可以给你回复当天的日程安排——那天是9号礼拜三，对吧？
NICK: That’s right. Good, well, I’ll do that and I look forward to seeing you next week.
　 尼克: 没错。好，嗯，我会的，我期待着下礼拜和你们见面。
HELEN: Same here. See you next week. 海伦: 我也是。下礼拜见。 来源:考试大-商务英语考试

1.寒暄语
Are we all on? 大家都在吗?
Can I ask that we all state our names, please? 我们大家先说下各自名字吧。
I’m here. It’s [your name] in [your city]. 我在线哦。我是来自(某某城市)的(某某)。
Can everybody hear me? 大家都能听到我的声音吗?
I suggest we can have a weekly project meeting over the phone call in the near future.我建议我们就一周项目开一个电话会议。
2.谈论自己的观点
Today I’m here to talk to you about…今天主要谈谈……
I’m delighted to be here today to tell you about…今天很高兴告诉大家
Today I would like to outline our plans for…今天我们就要框定计划
Firstly I’ll talk about…/ I’ll start with some general information on…首先来说说……
Hi everyone, I’m [your name]. I’m going to keep this brief, as I know you’re all busy people. I’m going to make this quick for you…大家好，我是XX，我知道大家都是大忙人，下面就长话短说，不用占用大家太长时间。
Then I will look at…/ then we’ll go over… 然后，我们再看看……
And finally we’ll look at…/ To conclude we’ll touch on…最后，来谈谈……
I will be glad to answer any questions that you may have. 如果你们有什么问题，请尽快提问。
I think the issue is toocomplicated and I will send an email to you after the meeting.我认为这个问题有点复杂，会议结束后我会给你发一封邮件。
Sorry. I just dropped the line.抱歉，我刚刚掉线了。
Thank you. Our next question comes from the line of Brian Nowak with Morgan Stanley. Please proceed with your question.谢谢。下一个问题来自Morgan Stanley的Brian Nowak。请提问。
These are all good ideas we're throwing out, but we need to focus on the main goal.这些都是非常棒的想法，但是我们需要聚焦在主要目标上。
3.如何在电话会议中成为积极参与者?
在电话会议中，如果你积极融入其中，肯定要发表自己的想法，或对别人想法加以补充，或反驳。那么，下面这些句式教你如何有礼貌地表达自己观点!
A: 如何有礼貌打断别人说话?
Sorry, I interrupted you. You were saying…? 对不起，打扰你一下。你是说……
Please go on… 请继续
Sorry, Could you repeat again?抱歉，能重复一下吗?
After you…你先说
I’m sorry, but could you speak up a little? 对不起，你能说得再详细点吗?
I didn’t quite hear that, sorry, can you say that again? 我没怎么听清楚，你能再说一遍吗?
I didn’t catch that last bit. Can you say it again please? 最后一点我没听清。能再说一遍吗?
B: 你有一些问题，如何表达?
Am I to understand that… 我能……这样理解吗?
Sorry, but just to clarify…对不起，我只是想澄清下……
So, what we’re saying is…所以，我们现在的意思是……
C: 赞同别人想法，怎么说?
That’s an excellent point [person’s name], I totally agree with you on that.
XX，你的观点很棒，我完全同意。
Okay, I think we are all on the same page here…好了，我想大家的想法都统一了。
Yes, I get what you’re saying…是的，我明白你的意思
D: 不赞同别人，如何反驳?
I’m sorry but I think you may have that slightly wrong…不好意思，但我觉得你讲的有点问题。
From our perspective, it’s a little different. Let me explain. 从我们这边来看，情况可能不一样，下面我们来解释下。
Well, yes and no—can I tell you how we see it? 嗯，我们既赞成，也不赞成，我能具体讲讲我们的想法吗?

1、请问你找哪位？

首先这个是一个疑问句，是问对方要找谁，所以可以用Who来做开头。与人有关的问句一般可以用who来问，比如：你是谁？  被翻译为：Who are you？

其次，找 是行为动词，所以需要用到助动词 “do”。

所以翻译出来就是 Who do you want?

2、请稍等下，我帮您转接。

一般关于通话内容，让对方稍等一下都可以用‘just a moment’这个短语，它的意思就是稍等一下，然后请稍等一下，就要加个请，please被用作礼貌用语时，一般放在后头。

然后，put through就是接通的短语，帮你转接就是 put you through.

所以可以被翻译为 Just a moment, please. I'll put you through.

3、肖经理出差去了，我帮您转接他的助理，好吗？

busines trip有出差的意思，前面用的是陈述句，可以直接翻译，肖经理出差去了，就是Manager Xiao is on a business trip.可以用主谓宾结构的顺序直接翻译出来。

后面因为对方是客户，所以要礼貌地问，所以要用may去问。transfer to 有把...转到... 的意思，所以可以翻译为May I transfer you to his assistant?

所以整个句子就是：Manager Xiao is on a business trip. May I transfer you to his assistant?

4、我想找你们公司的业务部。

我想做某事可以用I’d like to 和I would like to这两个句型。因为是通话时说的，所以用speak to.公司的业务部的英语是：business department of your company.

所以可以翻译成：I'd like to speak to the business department of your company.

5、我帮您转接到业务部（财会部、总经理办公室）。

转接的单词可以用 transfer to.业务部的英文是business department，财务部的英文是accounting department,总经理办公室的英文是general manager's office.

所以可以翻译为：

I'll transfer you to the business department (accounting department, general manager's office).

楼上说的都对。
1.Whom are you calling?
2.Please hold on, I will connect you .
3.I am sorry Manager Xiao is on bussiness trip, would you like to speak to his assistant?
4. I want to spesk to your business depetment.
5 I will connect you to to our business depetment(finance department, General manager's office)

以下是一些常用语， 可以参考下。

I would like to talk to Mr. Liu.[]我想请刘先生来听电话。
May I speak to Mr. Johnson, please?[]我想请约翰先生听电话好吗？
May I speak to your boss?[]我想和你们的老板讲话好吗？
Give me someone who can speak English.[]找一位能讲英语的人来。
Is there anyone who can speak English.[]请问有没有会讲英语的？
I would like to talk with someone in charge.[]我想请你们负责人讲话。
I would like to talk to your chief.[]我想请你们主管讲话。
Let me talk to Mr. Wang.[]我要请王先生讲话。
Can I speak to Mr. Li?[]我能请李先生讲话吗？
When is he expected to be back?[]他什么时候回来？
Do you know when he will be back?[]你知道他什么时候会回来？
Can you tell me what time Mr. chen will be back ?[]你能否告诉我陈先生何时会回来？
Who is this ,please?[]请问你是哪一位？
Who is calling, please?[]请问你是谁？
May I have your name?[]请问你姓名？
Whom are you calling?[]你要找谁？
Will you please spell his name for me?[]请你把他的名字拼给我好吗？
Please say it again.[]请再说一遍。
Would you speak a little louder?[]请你说大声一点好吗？
Will you speak up, please?[]请你大声一点好吗？
Will you speak more slowly?[]请你说慢一点好吗？
Mr. Wang is not in now.[]王先生现在不在此地。
He is not in now.[]他现在不在这里。
He has not come in yet.[]他还没有来。
He will be here in 30 minutes.[]他在三十分钟内会到这里。
He has gone home.[]他已经回家去了。
He is in conference.[]他正在开会。
May I take your message?[]你需要留言吗？
May I have him call you back?[]要我请他回你电话吗？
I am sorry Mr. Chen is unavailable, would you like to speak to anyone else?[]抱歉陈先生不在，你要不要跟其他人讲话？
I will transfer this call to Mr. Chen.[]我把这个电话转给陈先生。
Would you hold the line, please, I will find out his number for you.[]请你不要挂断，我替你找他的号码。
I am sorry to keep you waiting.[]真抱歉，让你久等了。
His extension number is 285.[]他的分机号码是285。
He is speaking on another phone.[]他正在接听别的电话。
Would you please take a message?[]请你代我留话好吗？
Would you like to leave any message?你要留什么话吗？

如果复杂的不会，就记几个简单实用的吧。
1.hello,what can i do for you?
你这样说的话他们一般都会说:this is ...from...co.,may i speak to ...那就OK了。
2.please hold on
然后你就转接就可以了。不用直接告诉他你帮他转接。
3.sorry,mr sao is on business trip from...to...,could you please contact his assistant?
4.could you please connecting me to your business depetment?
5.i'm connecting you to our business depetment.

提高英语口语的最好方法就是不去学它

而是像小孩子学中文一样，去练习他，去模仿大人的话

我就是凭着这样的信念而成功的

当时，我一周起码有五天晚上都会跟专业的外教一对一练习口语

不断地练习我的英语口语，并且模仿外教标准的口音

三个月下来，我的英语已经基本达到了外国的及格水平

让老外觉得你的英语及格，已经是不简单的事情。

所以我觉得楼猪你要成功，一定要建立坚定的信念

加上大量的练习，和正确方法。

第一样需要你自己去创造，而后面两样，电话英语可以帮到你。

1 who do you want on phone?
2 Please hold on, I will get you through
3 Sorry, our manager now is on a business trip.Would you like to have a talk with his assistant?
4 could i speak to the responsible person from your marketing department?

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